Quality Physiotherapy Services with a Personal Touch

Frequently Asked Questions

Do I need a referral from my doctor?
No, a referral from your doctor is not necessary to see a physiotherapist.  However, if you will be claiming physiotherapy expenses through an insurance company, check your policy information or contact the company to see if a referral is needed for your benefits plan.

My doctor referred me to another clinic.  Can I come to your clinic instead?
Yes!  You may attend the physiotherapy clinic of your choice.

How much will it cost?
Your initial one-hour consultation with the physiotherapist includes an interview and physical exam of your injury and abilities.  In most cases your physiotherapist will establish a treatment program for you during your first visit, and will begin treatment that day.  The cost is $95.

Each following treatment is $60 and varies in length.  Most patients are at the clinic for 30 - 45 minutes, some longer. Appointments are scheduled every 30 minutes.

If you physiotherapy treatment is covered by WSIB for a work-related injury or through your auto insurance following a motor vehicle collision, physiotherapy rates are prearranged.

I don’t have any coverage or my coverage is limited.
If funding is a concern, let your physiotherapist know so you can discuss it and make a plan that works.

How many treatments will I need?
Since every body is unique, there is no way to accurately predict how many treatments you will need before you see the physiotherapist.  When planning your physiotherapy program your physiotherapist will take the following into consideration: degree of injury, protocols set out by your surgeon (if applicable), your goals and funding.  Remember, you are ultimately in charge of your own rehabilitation.  If you have questions, concerns or special requests please let your physiotherapist know. 

Do you bill OHIP?
No, we are unable to bill OHIP for our services as the provincial government has not issued new OHIP licenses for out-patient physiotherapy since 1964. 

Effective August 1, 2013, the Ontario government has changed access to publicly funded physiotherapy care for children, seniors and those receiving ODSP benefits. Check the Ministry of Health and Long-term Care website http://www.health.gov.on.ca/en/public/programs/physio/pub_clinics.aspx
or call Service Ontario at 1-866-532-3161 to see if you qualify and where you can access government funded physiotherapy care.

Can you bill my insurance company directly?
We are able to bill most, but not all, plans with Green Shield, Great West Life, Sun Life, Standard Life, Johnson, Dejardins and Blue Cross directly.  These services may be expanded as more insurance companies make online billing available to us.  Please note: some still require that you pay then submit for reimbursement.

I have extended health benefits. Am I covered for physiotherapy?
Every plan is different.  Consult your benefits booklet or call your plan provider directly for complete information.  When inquiring about your coverage we also suggest asking about any co-payments or deductibles you may be responsible for, as well as your yearly maximum.

Do I need to make an appointment?
Yes.  While we welcome you to make inquiries in person, by phone, or by e-mail/Facebook at any time, an appointment is required to ensure your physiotherapist has enough time to provide you with excellent care.

What should I wear?
You should wear clothing that is comfortable, easy to move in and allows access to the injured area. For example, if you have a shoulder injury, wear a tank top or loose fitting t-shirt.  If you have a knee injury, wear shorts or loose fitting pants that can be pulled up to mid-thigh level.